Last updated on November 22, 2021.
Using the payment details you provide on buy.2go.com (for purchases made on the web directly through To process payments for the Invoice2go subscription fees displayed in your account or previously agreed upon (“Subscription Fees”), we will use the payment details you provide to us on our websites (including buy.2go.com) (for purchases made on the web directly through www.invoice2go.com), through Google Play, or through the Apple App Store (as applicable). Subscription Fees may not include all value added, sales, transaction, and other taxes; levies; duties; and similar governmental assessments of any nature (“Taxes”) which shall be payable by you in addition to the Subscription Fees, and payment for Taxes shall be taken together with the Subscription Fees. Any terms not defined in this Billing Policy have the meaning provided in the Invoice2go Terms of Service.
If you purchase a subscription, you are subscribing to an automatically renewing subscription requiring recurring payments at the stated frequency (e.g., monthly or annually) until you cancel your subscription. When you purchase a subscription, you must provide accurate and complete information for a valid payment method (credit card, Google Play Store, or Apple App Store, each a “Payment Method”) that you are authorized to use—this information may be collected and processed by a third-party app store or platform. If you purchase a subscription, you will be charged your first Subscription Fee and any applicable Taxes or additional fees on the date you purchase your subscription. Your subscription will automatically continue at the interval that you select, either monthly or annually, and you will continue to be charged at the then-current price (including any applicable Taxes) on the first day of each new subscription period, unless prior to the end of the current subscription period: (a) you terminate your account; (b) you cancel your subscription (as described below); (c) we decline to renew your subscription; or (d) this Billing Policy or the Invoice2go Terms of Service are otherwise properly terminated as expressly permitted herein. The subscription fee is non-refundable except as expressly set forth in this Billing Policy or in accordance with applicable law. If any subscription fee is not paid in a timely manner, or your transaction cannot be processed, we reserve the right to suspend, disable, cancel or terminate your access to the Product or cancel your subscription. You will be responsible for paying all past due amounts.
Invoice2go or our service provider will process payments using the current payment details that you provide on our websites (including buy.2go.com for purchases made on the web directly through www.invoice2go.com), Google Play, or the Apple App Store (as applicable).
Web purchases: Subscription purchases made on the web directly through our websites (including www.invoice2go.com) are automatically set for auto-renewal. You may enable or disable auto-renewal at any time by following instructions on this support page. You authorize us and/or our payment processor to store your Payment Method for the purpose of the auto-renewal transaction, and you authorize us (without notice to you, unless required by law) to collect the then-applicable Subscription Fees and any and all applicable Taxes, fees, and charges at the start of each subscription period. By agreeing to this Billing Policy and our Terms of Service, you agree to be bound by our payment processor’s applicable terms and conditions. Any breach of those terms will be treated as a breach of this Billing Policy.
Google Play and Apple App Store purchases: For subscription purchases made through Google Play and the Apple App Store, Invoice2go does not control the auto-renewal settings for subscription payments. You will need to review your Google Play or App Store account to view whether your subscription is set to auto-renewal at the end of your current subscription term. You can follow the instructions on this support page to access this information on Google Play or the App Store, and to enable or disable auto-renewal for purchases made through Google Play or the App Store (which must be done directly with Google Play or the App Store, as applicable).
Should you elect to disable auto-renewal, your subscription will terminate at the end of the billing period for which you have paid. If you elect to terminate your subscription or disable auto-renew for that subscription after our If your Payment Method reaches its expiration date, your continued use of your subscription and the Product constitutes your authorization for us to continue billing your subscription and you remain responsible for any uncollected amounts. If the payment details associated with your Payment Method change, the applicable card provider may provide Invoice2go or our payment processor with updated card details. We and our payment processor may use these new details to charge your Subscription Fees, Taxes, and other applicable fees in order to help prevent any interruption to your subscription or the Product. If you would like to use a different Payment Method or if there is a change in Payment Method, please update your information accordingly. It is your responsibility to keep your contact information and payment information current and updated. We may share your Payment Method information with payment processors or others necessary to authorize or execute your payment. We may also utilize one or more methods to obtain updated information about your Payment Methods to allow its continued use in the event you fail to keep your payment information current and updated.
Should you elect to cancel your subscription or disable auto-renewal and you do not receive a refund, your subscription will terminate at the end of the billing period for which you have paid. If you elect to terminate your subscription or disable auto-renew for that subscription after our limited refund window (see below), you will not be eligible for refunds for any time remaining in your most current subscription term. You remain responsible for any uncollected amounts.
Subscription Fees and account charges are fully earned upon payment and there are no refunds, credits, exchanges, or other compensation for Subscription Fees or other account charges for partially used months or years, as applicable, except as set forth in this Billing Policy. If a payment is not successfully settled in a timely manner due to expiration of your Payment Method, insufficient funds, Invoice2go’s or our service provider’s inability to process your transaction using the Payment Method on file, or otherwise, you must promptly provide a new eligible Payment Method or bring the balance current, or we may suspend your subscription or account and disable your access to the Product until we have successfully charged a valid Payment Method.
Except as otherwise provided in the Refund section below, when you cancel a subscription, you cancel only future charges associated with your subscription. You may initiate your cancellation at any time, but the cancellation will become effective at the end of your current subscription period. If you purchased a subscription on the web, in order to avoid future charges, you must cancel your subscription prior to the end of your current subscription period.
If you purchased a subscription through Google Play or the Apple App Store, in order to avoid future charges, you must cancel your subscription at least 24 hours prior to the end of your current subscription period. Subscriptions purchased through a third party app store or platform may be cancelled as described on this support page.
We may terminate your subscription or free trial at our sole discretion and without any notice. If we cancel your subscription, we may give you a pro-rated refund based on the amount of time remaining that you cannot use; provided, however, that we will not be obligated to grant you a refund if we terminate your account or your subscription because we determine, in our sole discretion, that your actions or your use of the Product violate the Terms of Service, any applicable law, or has harmed another user.
Invoice2go may, from time to time, offer discounted fees for certain subscriptions during a specific promotional period. Unless otherwise noted, the discounted fee will be available for the promotional period identified, after which the full Subscription Fee will apply going forward. We reserve the right to withdraw or deactivate any discounted Subscription Fees for any reason at any time. A discount for a subscription may only be used for the first period of your first Invoice2go subscription. If your subscription is ever terminated for any reason or you otherwise purchase another Invoice2go subscription, you shall not be eligible for a discounted subscription. Discounted fees may also be subject to other conditions as indicated at the time of purchase.
UPGRADING AND DOWNGRADING SUBSCRIPTIONS
Web purchases: For subscription purchases made on the web directly through our websites (including https://invoice.2go.com), if you upgrade, downgrade, or change the billing frequency (e.g., monthly or annual) for your subscription before your current term expires, on the date of purchase, we will (i) terminate your current subscription, (ii) provide a pro-rata refund based on the amount of time remaining in your then-current billing period, and (iii) begin your newly purchased subscription. For your newly purchased subscription, your auto-renewal setting will be set to “renew” on the upgraded plan. This means that for monthly plans, your subscription will automatically renew one month from that date you upgrade, downgrade or change the billing frequency of your subscription, at the upgraded or downgraded subscription rate; for annual plans, your subscription will automatically renew one year from that upgrade date, at the upgraded subscription rate. You may enable or disable auto-renewal at any time by following instructions on this support page.
Apple App Store purchases: For subscription purchases through the App Store, if you upgrade or downgrade your subscription during your current subscription, the term of your upgraded or downgraded subscription, and any refunds or additional amounts, will be handled by Apple and the App Store and pursuant to Apple’s and the App Store’s Terms of Service.
We may change the subscription terms or Subscription Fees at any time on a going forward basis in our sole discretion. If the pricing for your subscription increases, we will notify you, and provide you an opportunity to change your subscription before applying those changes to your account or charging you in connection with an automatic renewal. We may choose in our sole discretion to add, modify, or remove benefits and features from a subscription. Your continued use of the Product after the changes become effective will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new Subscription Fees or features, you may cancel your subscription. If you accept the new subscription, its terms and conditions will apply for that renewal and all renewals going forward
EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW, YOUR SUBSCRIPTION FEE IS NONREFUNDABLE and if you cancel your subscription, you will not receive any refund and you will continue to have access to your subscription benefits at least until the end of your current subscription period. We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future. Invoice2go may, in its sole discretion, offer customers 30 days from the date of initial purchase (i.e. the first subscription purchase made for a particular Invoice2go account) to request a full refund of the subscription price listed at the time of purchase.
Regardless of the duration of your initial subscription (monthly or annual), no refunds are provided if your request for refund is made more than 30 days after the date of initial purchase (i.e. the first subscription purchase made for your Invoice2go account). No refunds are offered for any subsequent subscription periods, renewals, additional purchases, or upgrades to the initial subscription made on your Invoice2go account. Please visit our support page for help initiating a refund request.
Web purchases: For subscription purchases made on the web directly through https://invoice.2go.com, any refunds will be arranged by Invoice2go and subject to Invoice2go’s policies.
Google Play purchases: For purchases made through Google Play, any such refund can be processed by Invoice2go, or you may also be eligible to request a refund directly from Google, subject to applicable Google Terms of Service. Independent of any refunds, please ensure that you also check your auto-renewal settings through Google Play by following the instructions on this support page.
Apple App Store purchases: For purchases made through the Apple App Store, refunds must be directly requested and approved through Apple and the App Store, pursuant to Apple’s and the App Store’s Terms of Service, and it may be that you are not eligible to receive any such refunds (in which case Invoice2go is unable to provide you with a refund).
You consent to receive notifications from Invoice2go electronically and agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing or be delivered in a particular manner. You agree that you have the ability to store such electronic communications such that they remain accessible to it in an unchanged form. You agree to keep your contact information current.